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Commitment to Privacy

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Protecting your privacy is important to us. This Privacy Policy defines how we collect, handle, process and disclose your Personal Data. In this Privacy Policy, “we” , “ our” and “us”refers to Glass- Fix Pte Pte Ltd ( UEN : 201208293W )


What Personal Data do we collect?
The types of Personal Data we collect will vary depending on the nature of your dealings with us. This information may include your:

  • Name, address, and contact details;

  • Bank account and /or Payment details;

  • Vehicle details including make, model, registration number, vehicle identification number (VIN), year of manufacture;

  • Vehicle leasing arrangements (if it is a leased vehicle);

  • Insurance policy details (if it is an insurance job).

If you deal with us in another capacity (for example, as a supplier or job applicant), we may collect your name, contact details and any other information you choose or are required to provide.


Anonymity

Generally, it is not possible for us to transact and do business with you unless we have identified you. Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously. For example, when you are browsing our Website. If you do not provide the information requested, we may not be able to provide you with appropriate services or fulfil another applicable purpose.


How we collect your Personal Data?
We collect Personal Data from you when:

  • You interact with our customer service team, for example, via our online enquiry form, or correspondence via fax, emails, telephone calls, letters, or face-to-face meetings;

  • You submit an enquiry via our website;

  • You accept our cookies and other tracking technologies on your device (cookies are messages sent through your web browser which provides us with insight as to which areas of our Website are accessed – we use this information to improve usability);

  • Your authorised representative submits your Personal Data to us for any purpose reasonably authorised by you, for example if such representative is requesting our services on your behalf;

  • You voluntarily submit your Personal Data to us for whatever reason.

Bank account details collected are for the purposes of processing refunds and payment of incentives as and when required. If you are providing Glass-Fix Pte Ltd with Personal Data relating to another person, you represent to us that you have obtained their consent to provide their Personal Data to us and that they are aware of who it is being provided to and where they can access a copy of this Privacy Policy.


How will we Use and Disclose your Personal Data?

We may use and disclose your Personal Data to our partners or third parties for a variety of purposes necessary to conduct our business and service our customers, including by not limited to:

  • Maintaining, protecting and improving our technology, products and services, continuously monitoring their effectiveness;

  • Processing your order and payment for our products or services;

  • Processing refunds in accordance with our Terms and Conditions;

  • Communicating with you in relation to your enquiries and feedback;

  • Monitoring and enforcing compliance with our Terms and Conditions, including dispute resolution;

  • Carrying out administration, marketing, planning, fraud detection activities, procurement, quality control and research to improve the way we provide products and services to you;

  • Improving your customer experience across various mediums and training our customer service team, by recording and monitoring phone calls for example;

In all circumstances where Glass-Fix Pte Ltd engages third parties to provide services, we take reasonable steps to protect the privacy of any data disclosed to those parties.

We do not sell or disclose your Personal Data to others for the purpose of allowing them to direct market their products and services.


Email and Text

We may send you an email, SMS or call you via telephone to confirm or amend booking times as required, and to communicate information relating to the services being provided.


How can I Access or Amend my Personal Data?

You may request access to the Personal Data we hold about you or you may request we correct any Personal Data we hold about you if you believe that it is inaccurate or not current. Our contact details are at the end of this Privacy Policy. We will generally provide you with access to the Personal Data we hold about you subject to some exceptions permitted by law.


Storage and Security of your Personal Data

We store Personal Data in a combination of secure computer storage facilities and paper-based files and other records. If you are in contact with our customer service team via telephone, calls will be recorded and backed up. We have taken numerous steps to protect your Personal Data from modification, disclosure, misuse, loss and unauthorised access. Additionally, we take reasonable steps to destroy or permanently de-identify Personal Data when we no longer need it.


Changes to this Policy

Changes and updates to this Policy will be published on our website, and you may wish to refer to this page from time to time for latest information on Privacy.


Contacting Us

If you have any questions about this Privacy Policy or if you wish to make a complaint, please write to:

 

The Data Protection Officer
Glass-Fix Pte Ltd
52 Ubi Avenue 3
#04-42 Frontier ePark
Singapore 408867
Email: info@glass-fix.com

Upon receipt of your complaint, we will investigate and respond in writing within 30 working days.

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