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​Your windscreen is more than just a piece of glass – it’s a vital safety feature that protects you, your passengers, and helps maintain the structural integrity of your vehicle. Knowing what to do when it’s damaged can make all the difference.

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1. Assess the Situation

• If it’s a small crack or chip, check if it obstructs your line of vision.

• The front windscreen is made of laminated glass, which usually remains intact even with a crack line across it. In most cases, it is still safe to drive unless the damage affects your ability to see clearly.

• If the glass is shattered or visibility is severely compromised, avoid driving and arrange for immediate assistance.

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2. Drive with Extra Care
If you need to move the vehicle before repair, drive slowly, avoid bumpy roads, and minimize sudden stress on the glass to prevent the crack from spreading further.

 

3. Contact Your Insurer’s Authorised Workshop
Always reach out to your insurer’s appointed workshop first. They will guide you through the claims process and ensure the repair or replacement is carried out by certified professionals. Attempting to fix the damage elsewhere without approval may affect your coverage.

 

4. Arrange for Prompt Repair or Replacement
Even minor damage can worsen quickly due to heat, vibrations, or rough roads. Addressing it early not only saves costs but also ensures your safety and compliance with road regulations.

 

5. Do Not Delay
Your windscreen plays a crucial role in airbag deployment, roof strength, and overall protection during an accident. Acting quickly keeps you and your passengers safe.