Question 1

Will the damage reappear after the windscreen has been repaired?

Accepted Answer

Once properly repaired, the breakage should not reappear or spread. The purpose of the repair is to restore the structural integrity of the windscreen and prevent the damage from worsening.
However, it's important to note that:
Slight marks may remain visible after the repair, especially if the damage was severe. These are cosmetic and do not affect safety or performance.
In rare cases, if the damage is deep or the repair was delayed for too long, there’s a small chance the crack may continue to spread. In such cases, a replacement may eventually be required.
To ensure the best results, it's recommended to repair chips or cracks as soon as possible after they occur.

Question 2

What windscreen repair standards or guidelines are you following?

Accepted Answer

We follow the repair standards set by the National Windshield Repair Association (NWRA), now part of the Auto Glass Safety Council (AGSC).
These guidelines ensure:
Safe and effective repair procedures
Proper assessment of damage (size, type, and location)
Use of high-quality repair materials and equipment
Technician training and competency requirements
Commitment to structural integrity and driver safety
By adhering to NWRA/AGSC standards, we ensure that every repair meets strict safety, performance, and industry best practices.

Question 3

If my windscreen has more than one breakage, can they all be repaired?

Accepted Answer

Yes, multiple breakages can often be repaired, depending on a few key factors:
Number of breakages: Repair standards allow up to 3 cracks to be repaired, but this may vary.
Size and type of damage: Each break must be within repairable limits (usually smaller than a 50-cent coin) and not too deep.
Location on the windscreen: Damage directly in the driver’s line of sight or too close to the edge may not be suitable for repair.
Distance between breakages: Repairs must be spaced far enough apart to maintain the structural integrity of the glass.
Our technicians will assess your windscreen and advise if repair is possible or if replacement is the safer option.

Question 4

What bonding technology do you use for windscreen repairs?

Accepted Answer

For windscreen repairs, we use specialized bonding agents specifically designed for this purpose. These resins have the same refractive index as the windscreen glass, allowing them to blend seamlessly with the existing glass and minimize visibility of the damage.
Our process involves:
Injecting high-quality, optically clear resin into the damaged area.
Using vacuum and pressure cycles to remove air bubbles and ensure the resin fully penetrates the break.
Curing the resin with UV light to harden and securely bond the glass layers.
Polishing the repaired area for a smooth finish.
We maintain a wide range of resins tailored to different types of breakages and crack patterns to ensure the most effective and durable repair.
Our bonding agents and techniques comply with standards set by the NWRA (National Windshield Repair Association) and the Auto Glass Safety Council (AGSC).

Question 5

What types of windscreen damage can be repaired?

Accepted Answer

Generally, the following types of breakages can be repaired, depending on their size and location:
Bullseye – Circular damage caused by a direct impact, usually from a stone.
Star Break – A series of short cracks spreading from the point of impact.
Combination Break – A mix of bullseye and star break patterns.
Half-Moon – A partial bullseye with a crescent shape.
Surface Chips – Minor chips on the outer layer of the glass.
Repairs are usually possible if the damage is smaller than a 50-cent coin, not in the driver’s line of sight, and hasn’t penetrated through both layers of glass. For more complex or larger cracks, a full windscreen replacement may be recommended.

Question 6

What are the different stages of a windscreen repair?

Accepted Answer

A typical windscreen repair involves the following stages:
Assessment
 We inspect the damage to determine if it is repairable based on size, type, and location.
Cleaning
 The damaged area is cleaned to remove dirt, moisture, and loose glass particles to ensure effective bonding.
Drilling (if necessary)
 For certain cracks or chips, a tiny drill hole may be made to create a better entry point for the resin.
Resin Injection
 Using specialized equipment, high-quality resin is injected into the break under vacuum and pressure to fill all cracks and voids.
Curing
 The resin is hardened using ultraviolet (UV) light, bonding the glass layers and restoring structural integrity.
Polishing
 The repaired area is polished to smooth the surface and improve clarity.
Final Inspection
 A thorough check is performed to ensure the repair meets safety and quality standards.
The entire process usually takes about 20–30 minutes, depending on the extent of the damage.

Question 7

What are the advantages for a windscreen repair over replacement?

Accepted Answer

Repairing a windscreen offers several benefits compared to a full replacement:
Cost-Effective: Repairs are significantly cheaper than replacements. In many cases, they may be fully covered by insurance with no excess payable.
Time-Saving: A typical repair takes only 20–30 minutes, while a replacement can take a few hours and may require curing time before driving.
Preserves Original Factory Seal: Repairing the original windscreen maintains the factory-installed seal, which helps ensure optimal fit and structural integrity.
Environmentally Friendly: Repairing avoids the need to dispose of the entire windscreen, reducing environmental waste.
Prevents Damage from Spreading: A timely repair stops cracks or chips from spreading, potentially avoiding a more costly replacement later on.
Whenever possible, we recommend repair as the first option—especially for minor chips or cracks.

Question 8

Is there any guarantee?

Accepted Answer

We provide lifetime warranty so long as you own the vehicle.

Question 9

Is there any aftercare maintenance I should know about after the repair?

Accepted Answer

Yes, to ensure the best results from your windscreen repair, here are some aftercare tips:
Try to keep the repaired area clean and avoid using abrasive cleaners to clean the windscreen
Avoid sudden temperature changes (e.g., using a high-powered heater or air conditioner directly on the repaired spot) for the first day.
Monitor the repair area; if you notice any changes or further cracking, please contact us promptly for an assessment.
Following these simple steps will help maintain the durability and clarity of your repair.

Question 10

What happens if I don’t repair the windscreen damage?

Accepted Answer

f the damage is not repaired, the PVB (polyvinyl butyral) layer—the laminate between the glass layers—can begin to shrink due to the gradual loss of moisture (it contains about 20% moisture content). As this moisture is lost, the structural integrity of the windscreen is compromised, and the crack or chip may worsen over time. In some cases, this could eventually lead to a complete loss of the windscreen.

Question 11

How much time is needed to perform a windscreen repair?

Accepted Answer

A typical windscreen repair usually takes about 20 to 30 minutes to complete. The exact time depends on the size and complexity of the damage.
After the repair, the resin is cured quickly using UV light, allowing you to safely drive your vehicle almost immediately in most cases.

Question 12

Do you provide mobile service?

Accepted Answer

Yes we do. We provide island-wide mobile service.

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Frequently asked questions

Will the damage reappear after the windscreen has been repaired?

What windscreen repair standards or guidelines are you following?

If my windscreen has more than one breakage, can they all be repaired?

What bonding technology do you use for windscreen repairs?

What types of windscreen damage can be repaired?

What are the different stages of a windscreen repair?

What are the advantages for a windscreen repair over replacement?

Is there any guarantee?

Is there any aftercare maintenance I should know about after the repair?

What happens if I don’t repair the windscreen damage?

How much time is needed to perform a windscreen repair?

Do you provide mobile service?

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